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Policies / Terms and Conditions

Stubdepot is privately owned and in no way affiliated with any box office, venue or other ticket agency. Our tickets are sold at the market rate which is either at, below or above the price printed on the ticket (face value). Our prices reflect the cost and difficulty in obtaining the tickets that we offer.

Policies Index
Ticket Ordering Policies
Privacy Policy
Forms of Payment
Corporate Accounts
Shipping
Cancellations / Postponements
Lost or Damaged Merchandise During Shipment
Lost or Stolen Tickets
General Policies
Weather Protection
E-mail Communication


Regular Ticket Orders
These tickets are generally in stock. Since our online ordering function is not in "real time", occasionally tickets that were ordered are no longer available. If tickets that were ordered are no longer available, there is usually an option to purchase tickets in a similar seating location. Our upgrade option gives Stubdepot the opportunity to replace the original seats ordered with comparable or better seats at no additional cost to the customer. These seats are not returnable or exchangeable under the terms and conditions. Credit Cards are not charged until we have confirmed ticket availability. If tickets are labeled "GA" this means General Admission. In the event that you were not able to gain admission to the event with the tickets we delivered, you will need to obtain documentation from the venue stating that the tickets were unusable for us to be able to process the refund.

Orders over $5000.00 require a Credit Card Authorization Form to be filled out by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and drivers license. Stubdepot reserves the right to request a Credit Card Authorization Form at its discretion.

Once an order has been confirmed, a sales agent will contact the customer via Email.

”Pre-Orders”
”Pre-Orders” Tickets for some events are not obtainable until closer to the date of the event. ”Pre-Orders” involve tickets that are purchased in advance and are not currently in stock. Exact seating locations are not yet available so orders are taken for general seating locations. Tickets will be delivered as soon as we receive them. In some cases deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event. Any deposits that are made on an order that is not payed in full will be subject to a 10% re-stocking fee if the balance is not payed within 15 day prior to the event. The restocking fee will be assesed only on the deposited amount. Please refer to individual event pages or call for more information.

Once an order has been confirmed, a sales agent will contact you via Email.

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Privacy Policy

Stubdepot has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this website.

In some cases we require visitors to give us contact and personal information. This information is used only in replying to inquiries or processing orders. Our site has security measures in place to protect against loss, misuse and alteration of the information under our control. We are the sole owner of any personal information we receive. Furthermore, we will NOT sell, share or rent ANY of the information that visitors provide us with.

We collect the following information from all visitors to our site: the name of the domain through which they access the Internet; the date and time they access the site; and the web page that referred them to our page. We use this information to administer our website and to help diagnose and troubleshoot potential server malfunctions. We also record the individual (IP) address of the computers used to access our site in order to protect against fraud.

External Links
This site contains links to other sites. Stubdepot is not responsible for the privacy practices or the content of such web sites.

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Forms of Payment

Forms of Payment
CREDIT CARDS: We accept all major forms of credit cards: MasterCard, Visa, AMEX, Discover, and Bank Check Cards bearing the VISA® and MasterCard® logo. In some cases a credit card authorization form must be filled out and returned to us along with a copy of the cardholder’s Drivers license and credit card.

ELECTRONIC FUNDS TRANSFER: From your bank directly to ours.

CASH: This type of payment must be made in person.

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Corporate Accounts

Corporate customers have the option of starting an account with us. Benefits include monthly billing and working with our most skilled and experienced agents and that's only the beginning. We possess a strong desire to initiate and nurture long-term mutually beneficial relationships with all of our clients. Please contact us if you are interested in setting up this type of account.

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Shipping

FedEx is used for all shipments and a signature is required upon delivery for every order. FedEx will NOT deliver to a P.O. Box so you must provide us with a physical street address. In some cases, we are able to send tickets via e-mail. In the event this option is available, we will refund any shipping costs and send the tickets to the e-mail address on the order.

Tickets generally ship two weeks before the event. In other cases tickets may ship the week of the event. Orders for some events are not delivered until very close to the date of the event. We may contact the customer to confirm the shipping address prior to shipment. We offer three different shipping methods:
  • Federal Express Priority Overnight - $25.00
  • Federal Express Standard Overnight - $20.00
  • Federal Express Two Day Service - $15.00
  • Federal Express Saver (3 day) - $10.00
International Orders
We do ship Internationally, with various exceptions. We will contact you in the event that we cannot ship to your location. Prices to common international destinations are below, all prices in US Dollars:
  • Canada - $45
  • UK - $55
  • Australia - $55
  • Mexico - $55
  • Japan - $55

Delivery of Tickets

All delivery times are subject to availability in your delivery area.

Upon delivery of tickets from FedEx, customer has 48 hours to contact us about any mistakes or discrepancies about tickets and/or seating locations. Discrepancies include, tickets shipped are in the wrong section or row, the tickets are for the wrong event or date or the tickets are damaged. In cases like this, every effort will be made to correct the problem. If the tickets ordered are no longer available, and replacement tickets are not an option, the order will be cancelled. The customer must ship the tickets back to Stubdepot to receive a refund. There are absolutely no cancellations, refunds or exchanges on orders with no discrepancies.

Due to the time sensitive nature of the ticket resale industry, Stubdepot has fulfilled its contractual duty when tickets are shipped to the address provided by the client. Stubdepot is not responsible for any incorrect addresses provided by the customer or for the package being returned to sender due to the client not being available to sign for the package at the time of delivery. Stubdepot will keep packages returned by Federal Express on hand for later re-delivery to the customer. Stubdepot is not responsible for any customer caused delays in delivery after the order has been shipped.

Prior to the order being shipped, the client is responsible to inform Stubdepot of changes in the shipping address.

If a shipment needs to be redirected after it has been shipped, the customer may be responsible for a $10.00 address correction fee charged by Federal Express. Any shipment that is requested to be held at a Federal Express location requires a photo ID to pick-up. These shipping methods must be arranged with your sales representative.

Local Pick-Up
Occasionally tickets will not be available in time to ship. In this case all shipping fees will be refunded and the tickets left at a designated will call area for pick-up the day of the event. A photo ID is required for all will-call pickup locations.


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Cancellations / Postponements

"Will I be able to cancel for any reason after I place my order?"
There are no cancellations after you place an order. Once the order has been submitted all orders are final and there are no cancellations or exchanges unless noted otherwise.

"Do I get a refund if my event is rained-out, postponed or rescheduled?"
If an event is officially rescheduled, rained out or postponed, for any reason, an announcement regarding the rescheduled date, time, and any other details will be made on one or all of the following: (a) in local newspapers, (b) on local radio, (c) on our website at Stubdepot.com, and/or (d) on team, artist or box office website. In the event of a rainout, please retain your ticket. A replacement ticket or a refund will not be issued.

"What if my tickets are lost or stolen?"
Please take great care to safeguard your tickets. Handle them as you would cash. Lost or stolen tickets: (a) will not be replaced; (b) will not have location slips issued in replacement; and (c) cannot be replaced under any circumstances.

"What if my event is completely canceled and not rescheduled?"
If an event is canceled in its entirety and not rescheduled, including playoff games that are not played, tickets must be returned within 30 days of the scheduled event date. All tickets must be returned to Stubdepot for a refund. If you do not have your original tickets please call 310-696-3813. Stubdepot will refund the cost of the tickets and handling charges minus any shipping charges upon return of the unused tickets. This includes all tickets purchased via telephone, via fax, via internet or through our local office. All refunds will be made in the same manner in which payment was made. The tickets must be sent in a secured fashion (Federal Express, UPS, Certified Mail, etc.), or presented in person to our Corporate Office between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. Please include your name and order number with the tickets you are returning. Please call to verify return address before shipping your tickets.

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Lost or Damaged Merchandise During Shipment

If the shipment is damaged to the point that tickets are no longer usable and cannot be replaced, or the shipment is lost completely, Stubdepot will refund 100% of the purchase price to the customer.

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Lost or Stolen Tickets

Please take great care to safeguard your tickets. Handle them as you would cash. Lost or stolen tickets: (a) will not be replaced; (b) will not have location slips issued in replacement; and (c) cannot be replaced under any circumstances.

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General Policies

  • If it is discovered that documentation necessary to process an order is incomplete due to customer error, the order may be canceled even after confirmation. In this situation the customer will be given a full refund.

  • All times listed are local for the event. Furthermore, all dates and times are subject to change and should be verified by the buyer prior to the event.

  • Should Stubdepot fail to deliver the full quantity of tickets purchased, Stubdepot 's sole obligation or liability shall be limited to the return of any deposits and/or payments for the undelivered tickets (including shipping costs) previously made to Stubdepot pursuant to this sale. Stubdepot shall not be liable for any incidental, special, or consequential damages or for loss or expense directly or indirectly arising from Stubdepot 's obligations, and customer agrees to waive any additional rights or remedies conferred upon it now or in the future under Arizona law.

  • Since tickets are bought and sold on an open market, prices are subject to change at any time before order confirmation.

  • We reserve the right to cancel an order and give a full refund at any time, for any reason whatsoever.

  • Some events and venues enforce age restrictions, i.e. "21 and over". It is the buyer's duty to determine prior to purchasing tickets whether such a policy exists. We will not be liable for refusal of admittance based on this type of restriction.  Furthermore, it is the customer's responsibility to determine whether the content of an event is appropriate for either themselves or others in their party. Some shows and concerts have adult themes and are not appropriate for children and others. We will not be responsible for any event with content that shocks, offends, frightens, angers or traumatizes any individual or group. There will be no refunds, credits or exchanges under either of these circumstances.
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    Weather Protection

    We offer weather protection for select golf and tennis events. Weather protection entitles you to a credit card refund for the full price of the ticket covered with the purchase of weather insurance minus any shipping and processing charges. Weather protection covers a rain out for the session purchased. Refund is only applicable if a session is officially rained out. If even one game in tennis events or one hole in golf events is played before a session is rained out, weather protection does not entitle you to a refund. The cost for weather protection is 15% of the ticket price. Weather protection must be purchased 10 days in advance of event. For questions regarding weather protection please call our Ticket Specialists toll free at 800.279.4444.

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    E-mail Communication

    By becoming a Stubdepot customer, you agree to receive e-mail communications from us. E-mail communications include (but are not limited to) transactional customer service messages related to your specific ticket purchase(s), and tailored marketing messages informing you about tickets to sports, concert and theater events, new site features, and promotional discounts—all to ensure a rewarding ticket-buying experience.

    You may opt-out of marketing messages at any time by clicking on “Unsubscribe” in the footer of any marketing message. Once you have opted-out, you’ll only receive necessary customer service messages relevant to your ticket purchase(s).

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